🔒 Privacy Policy & Terms of Use

🛡️ Privacy Policy

At E31 Luxury, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you interact with our website or services.

📌 Information We Collect

• 👤 Basic contact information (name, phone number, email)
• 🛒 Order-related details provided during purchase or inquiry
• 💬 Communication data via WhatsApp or email

⚙️ How We Use Your Information

• 📦 To process and fulfill orders
• 📞 To communicate regarding inquiries or purchases
• ✨ To improve our services and customer experience

🔐 Data Protection

We do not store any banking or credit card information. All payments are handled securely through approved payment providers.

🤝 Third-Party Sharing

We do not sell, trade, or share your personal data with third parties, except when required to complete an order or comply with legal obligations.

🤖 AI Authentication Disclaimer

AI-supported authentication is used to enhance transparency and assist expert review. It does not replace official brand authentication services.

---

📜 Terms of Use

✅ Product Authenticity

All products sold by E31 Luxury are guaranteed to be 100% authentic. Descriptions, images, and details are provided accurately to the best of our knowledge.

📦 Orders & Availability

Product availability may change without prior notice. Prices are subject to change based on availability and market conditions.

↩️ Returns & Refunds

Returns are accepted within 24 hours of delivery, provided the item is unused and in its original condition. Perfumes are non-returnable once opened.

⚠️ Limitation of Liability

E31 Luxury shall not be held liable for misuse of products or incorrect information provided by customers.

⚖️ Governing Law

These terms are governed by and interpreted in accordance with the laws of the Sultanate of Oman.

---